Geschäftsbedingungen

Section 1. ''CONTACT''

Roses of Eternity

support@rosesofeternity.nl

Section 2. ''OFFERS''

All offers are subject to the following terms and conditions of Roses of Eternity. The terms and conditions are accessible to all and included on our website at www.rosesofeternity.nl

Section 3. ''PERSONAL DATA''

Roses of Eternity uses personal data for the accuracy of settlement of orders and offering personalized offers after your consent so that you are kept informed by information from Roses of Eternity

Section 4. ''SHIPPING AND DELIVERY''

Roses of Eternity works with external distributors for the delivery of the products and/or services. The terms of delivery are therefore in line with those of these parties. For the delivery of products, provided that the order is given to Roses of Eternity before 15:00 on Monday through Friday, 1st delivery attempt applies Tuesday through Saturday respectively. Items that are handmade to be assembled (be mentioned with the items) have a delivery time with 1 or more business days.

Section 5. ''ORDER DATA''

Roses of Eternity strives to process your order data (partially) automatically and basically takes over this data unchanged. Roses of Eternity can not be held responsible for errors in delivery data and or text cards as specified by the customer. Should you request Roses of Eternity to manually adjust an order, Roses of Eternity takes no responsibility for these adjustments. Such adjustment requests may be considered executed after Roses of Eternity notifies you.

Section 6. ''PRICES''

The prices listed for the products offered are in euros, including VAT and excluding shipping costs as indicated in the webshop. Price changes, corrections and typing errors reserved.

Section 7. ''AGREEMENT''

An agreement is concluded only after you have agreed to the order and payment and/or when Roses of Eternity has received an (electronic) agreement from the relevant payment processor. Roses of Eternity reserves the right not to execute an order (temporarily) until payment has been made.

Section 8. ''PAYMENT''

You are liable for payment after placing an order with Roses of Eternity. Payment must be made promptly.

Section 9. ''DELIVERY TIME''

Roses of Eternity strives to deliver the order in accordance with article 4. Exceeding any delivery period does not entitle you to compensation or the right to cancel the order or dissolve the agreement. For the main product, flowers and plants, returns are not possible because they are subject to deterioration. You explicitly agree that no cancellation and/or refund is possible. Adjustments in delivery dates and/or a credit code worth of order are possible after mutual agreement.

Section 10. ''ORDER PROCESSING ON SPECIAL DAYS''

No order processing on Saturdays, Sundays and/or holidays; your orders will not be processed until the next business day. Please keep this in mind. If you do submit orders on a Saturday, Sunday and/or holiday, Roses of Eternity will process that order on the next business day excluding items that have a longer processing time (indicated by the items). On special days (during Valentine, christmass, mothersday) orders will be proccessed in the weekends aswell.

Section 11. ''DELIVERY ORGANIZATIONS''

Deliveries to hospitals, nursing homes, hotels, restaurants, campgrounds, offices, etc. are entirely at your own expense and risk, as the organizations in question have their own internal procedures for accepting orders.

Section 12. ''TRANSPORT DAMAGE''

Should breakage or loss occur during transport, Roses of Eternity will ensure that a new product is delivered to you as soon as possible, provided you have reported this upon receipt of the product, specified the defect and noted it on the packing slip. Failure to do so will in no case entitle you to a replacement product and/or compensation of any kind.

Section 13. ''FORCE MAJEURE''

If, due to force majeure, delivery cannot be made in accordance with the agreement, Roses of Eternity will notify you as soon as possible by phone or email, without being liable to pay damages of any kind. In case of force majeure, Roses of Eternity can terminate the agreement or suspend the delivery, until such time as the force majeure situation ceases to exist, in consultation with you. In case of cancellation of the agreement due to force majeure, Roses of Eternity will refund you the amount paid. The following and similar circumstances shall be considered force majeure: a) obstructive government measures; b) full or partial strike or disruption of the internal and external transport apparatus; c) riots and other disturbances that prevent timely performance of the agreement; d) full or partial stagnation in the production apparatus of, or strikes or lockouts in, the company or in that from which goods or raw materials or products are obtained.

Section 14. ''RETURNS OF VERS PRODUCTS''

Since flowers are a fresh product, Roses of Eternity cannot offer a cooling off period during which you can cancel the agreement without giving reasons after receiving the relevant (fresh) product. The items that contain real flowers and their contents may differ slightly from the pictures because the boxes and items are handmade and contain different flowers over the year. Returns are not possible for the flower boxes, and other items containing real flowers because they are subject to spoilage. Complaints regarding the delivered product will only be handled if on the day of receipt your story including at least 4 photos taken from both sides and an explanation are sent to us by e-mail. All situations other than those mentioned above cannot be dealt with.

Section 15. ''CONTENT WEBSITE CONTENT''

Roses of Eternity cannot be held responsible for the information provided on its site(s). The information is provided for informational purposes only. Roses of Eternity cannot accept any liability for completeness, text and typographical errors and other inaccuracies that may appear on this site. Roses of Eternity cannot be held liable for any consequences resulting from the use of products described and/or offered on this site.

Section 16. ''DISPUTES AND CANCELATIONS''

These terms and conditions are governed by Dutch law. All disputes arising from these terms and conditions or as a result of agreements resulting from these terms and conditions will in the first instance be submitted exclusively to the competent court in Alkmaar, the Netherlands, unless expressly agreed otherwise. Orders of longlife roses cant be cancelled when the box is made ready for shipemnt. Cancelations need to be done in 24 hours when the orders havent been shipped out.

 

Updated 02-11-2023